Little BIG Things in Operational Excellence

Little BIG Things in Operational Excellence
Debashis Sarkar
Our Price:
NZ$ 47.99
Paperback
h203 x 133mm - 324pg
21 Sep 2021 IND
International import eta 7-19 days
9789354790065
Out Of Stock
Currently no stock in-store, stock is sourced to your order
Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers. This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the ' little big things' , the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results. With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all-processes, people and operations.
' It is a thought-provoking book where you learn about operational excellence not only from the author' s experience but also from stories and events beyond the business world. . . . ' -- Bhargav Dasgupta * MD and CEO, ICICI Lombard General Insurance Co. Ltd * ' It is a s superb collection of examples and lessons learned, which will avail the reader with a wealth of opportunities to focus on the right topics to improve operations and, more importantly, avoid making the mistakes others have already done. ' -- Anatolijus Fouracre * CEO, Swiss Post Solutions, Vietnam; Member of the Executive Board, Swiss Post Solutions * ' In his book on Little BIG Things in Operational Excellence, Debashis Sarkar provides a comprehensive view of sustainable operational excellence. His numerous practical examples from various domains will provide an actionable road map to create operational excellence in one' s own organization. I am looking forward to reading this book with great anticipation. ' -- Dr Manu K. Vora * Chairman and President, Business Excellence, Inc. , USA; Fulbright Specialist, US Department of State, USA * ' I have known Deb for 10 years. He is an outstanding individual and a man of high integrity and ethics. He leads from the front and is a very inspiring leader-notably humble. His knowledge is profound and intense. There is tremendous learning from him. He explains the most difficult and complex content in a very simple way so that everyone can understand. He is always up to date. I would recommend and encourage everyone to read this book. We will be the beneficiaries. ' -- Vishwanathan Gopalan * Director-Finance, Global Delivery Centre, BNY Mellon * ' Little BIG Things in Operational Excellence is a delightful read, evidence based and full of insights. Debashis has this amazing ability to unearth nuggets from compelling stories. Clearly, these can come handy as we navigate the challenges of operational excellence. ' -- Sashidharan Menon * Group Head of Compliance and Corporate Governance, Bank of Sharjah, UAE * ' Operational excellence is pivotal to achieving competitive advantage. The compelling stories and experiences shared by Debashis make the book one of the finest in the field of operational excellence. The ' little big things' can do wonders; I enjoyed reading every bit of it. ' -- Gautam Mahipal * Managing Director, APAC Regional Controller at State Street * ' Debashis' s book is a must-read for operational excellence practitioners who want to bring people, processes, operations strategies and technologies together to deliver value in a changing world. ' -- Alice Clochet * Editor, Process Excellence Network, UK * ' I have known Debashis for his work in operational excellence over more than a decade. He has this innate ability to offer simple guidance but produce big impact transformationally. The book brings simplicity to the field of operational excellence. I wish the readers of the book a wonderful useful voyage into how to make business perform better. ' -- Ravi Krishnamurthy * President, SBILIFE *
Debashis Sarkar is one of Asia' s leading organizational improvement experts. He is recognized globally for his thought leadership in customer-centricity and operational excellence. Over the last three decades, he has enabled myriad businesses and helped them to perform better and become profitable. He is the Managing Partner at Proliferator Advisory & Consulting, which has clients in Asia, Africa, Europe and the Middle East. Author of multiple books and papers, his ideas have been adopted by companies worldwide. A much sought-after speaker, he is invited from the world over for keynotes and workshops. He has been a business improvement pioneer. In the early 2000s, he introduced ' lean thinking' to service businesses in Asia and played a significant role in developing it into a management practice. He is also credited to have created new tools for change and continuous improvement. Over the last decade, he has also been working on building an improvement practice which leverages principles of behavioural economics and psychology. He is a Fellow of the American Society for Quality and recipient of multiple recognitions. Notable among them are Phil Crosby Medal and Simon Collier Award. He is also the recipient of the first Quality Champion Platinum Award from Quality Council of India, which is the highest award for quality from the Indian government. To know more about him, please visit https://debashissarkar. com/
Status: No local stock, title imported to order
ISBN-13: 9789354790065
Published: 21 Sep 2021
Published In: India
Imprint: SAGE Publications India Pvt
Publisher: Sage Publications India Pvt
Format: Paperback
Height: 203mm
Width: 133mm
Weight: 410g
Pages: 324

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