Orders & Delivery

Orders, Payment and Processing

All orders are subject to price and availability confirmation.

Direct Credit/Bank Transfers
We process in bank payments each day. After you have submitted the payment via Internet banking or via a bank branch, we will receive the payment normally with in 1-2 working days. Where possible we will also release stock on the same day if the transaction is/has been cleared.

Will we send a receipt by email to confirm that we have received your payment.

Credit Cards & Paypal
We accept payment via Visa, MasterCard and Paypal. Credit cards will also be charged when placing an order via our web site.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our New Zealand bank, using secure encryption only.

All refunds are processed by the same method that payment was made. If payment is made by credit card, the refund must be issued to the credit card. Refunds can take 7-14 working days to process.

Billing Currency
All transaction on AllBooks.NZ are billed in New Zealand Dollars

Delivery and Timeframes

Please note:  due to reduced air traffic there are global freight delays which may impact delivery. In some case stock is still shipping via sea

Delivery Method
Books are delivered by track and trace courier in New Zealand, this ensures items are insured for both parties in the event of any item being lost. Items by PO Box maybe subject to a delay in dispatch as we do one weekly postal run only.

Delivery Timeframe
We will send you an email notifying you when your order has been shipped. Please allow 2-5 days for delivery. Rural delivery does take longer

Delivery for your order as indicated below, timeframes will and do vary.

In stock - for items in stock we aim to dispatch the next business day. For delivery in NZ allow 2-5 business days, with rural taking a wee bit longer.

Locally sourced in NZ - stock comes from a NZ supplier with an approximate delivery of 7-15 business days.

International Imports - stock is imported into NZ, depending on air or sea shipping option from the international supplier stock can take 10-30 working days to arrive into NZ. 

Pre-order Titles - delivery will vary depending on where the title is published, if local stock is available in NZ then 5-7 business days, for international imports it can be 10-30 business days. In all cases we will access the quickest supply option.

Delivery Packaging
We ship all items in cardboard sleeves or by box with either packing paper or corn starch chips. We also may at times reuse box's for your delivery.

Oversea's Shipping
AllBooks.NZ currently only dispatched and ship within New Zealand. But plese check back or email us to let us know what and where you want it shipped as we are in the process of setting up international shipping.