Good Services: Decoding the Mystery of What Makes a Good Service

Good Services: Decoding the Mystery of What Makes a Good Service
Louise Downe
RRP:
NZ$ 44.99
Our Price:
NZ$ 34.87
Paperback
h195 x 130mm - 192pg
4 Nov 2019 XNE
International import eta 7-19 days
9789063695439
Out Of Stock
Currently no stock in-store, stock is sourced to your order
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a `good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a `good' and `bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
Status: Active
ISBN-13: 9789063695439
Published: 4 Nov 2019
Published In: Netherlands
Imprint: BIS Publishers
Publisher: BIS Publishers BV
Format: Paperback
Height: 195mm
Width: 130mm
Pages: 192

In stock - for items in stock we aim to dispatch the next business day. For delivery in NZ allow 2-5 business days, with rural taking a wee bit longer.

Locally sourced in NZ - stock comes from a NZ supplier with an approximate delivery of 7-15 business days.

International Imports - stock is imported into NZ, depending on air or sea shipping option from the international supplier stock can take 10-30 working days to arrive into NZ. 

Pre-order Titles - delivery will vary depending on where the title is published, if local stock is available in NZ then 5-7 business days, for international imports it can be 10-30 business days. In all cases we will access the quickest supply option.

Delivery Packaging - we ship all items in cardboard sleeves or by box with either packing paper or corn starch chips. (We avoid using plastics bubble bags)

Tracking - Orders are delivered by track and trace courier and are fully insured, tracking information will be sent by email once dispatched.

View our full Order & Delivery information

Details of the product above will be automatically included with your enquiry.