From the Ground Up

How Frontline Staff Can Save America's Healthcare

From the Ground Up
Peter Lazes
RRP:
NZ$ 73.00
Our Price:
NZ$ 58.40
Paperback
h229 x 152mm - 192pg
9 Nov 2020 US
International import eta 7-19 days
9781523091874
Out Of Stock
Currently no stock in-store, stock is sourced to your order
Healthcare continues to be our fastest-growing sector--three times more than the rest of the economy. Yet it costs almost twice as much in the United States as it does in other countries, and its delivery systems are widely acknowledged to be fragmented, uneven in quality, and difficult to negotiate for the patients they aim to serve. Systemic changes are needed to create structures and processes that address these intrinsic flaws. Practical and inspiring, this book draws on theories and practices that promote organizational change and outlines processes for establishing labor-management partnerships that utilize the knowledge and experience of administrators and staff at all levels. Through details of past and current practices of frontline participation, readers will discover proven methods for improving healthcare in the United States by listening to and implementing the ideas of frontline staff and patients.
"I hope that as you read this book you will not only learn the successful techniques of engaging and supporting frontline staff but will also be inspired to improve healthcare wherever you work. " --from the foreword by Mitchell H. Katz, MD, CEO and President, NYC Health + Hospitals"A clarion call to pull American healthcare away from profiteering and corporatization and back to its roots in healing and helping. Lazes and Rudden argue that collective action is needed now andpresent strengthened labor-management partnerships as one effective strategy. Frontline workers--including nurses and doctors--must have a say in improving their work environments, putting aside requirements for excessive documentation and precise billing and focusing instead on what matters most: patients and the health of all of us. " --Theresa Brown, RN, Clinical Faculty Member, University of Pittsburgh School of Nursing, and author of the New York Times bestseller The Shift"From the Ground Up gets under the covers in its detailed descriptions of healthcare systems that have successfully engaged in efforts to fix America' s underperforming hospitals. Everyone in a leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery. " --Amy C. Edmondson, Professor, Harvard Business School, and author of The Fearless Organization "In this book, Lazes and Rudden provide practical strategies for providing better and more accessible healthcare services for all of us. It should be studied by anyone who recognizes the need to revamp our deeply flawed healthcare system. Frontline staff participation is especially critical in the midst of the Covid-19 pandemic to make sure equipment and protective clothing are available to help staff care for patients. " --Mary Kay Henry, President, SEIU "Politicians and others have focused too much on how patients can pay for their healthcare and not enough on how care itself is delivered. No other book does more to offer practical solutions to the significant crisis of care delivery within our hospitals. Healthcare administrators and caregivers at all levels need to read this book. " --Paul F. Clark, Professor and Director, School of Labor and Employment Relations, Penn State University
Peter Lazes is the founder and former director of the Healthcare Transformation Project within Cornell University' s School of Industrial and Labor Relations. His current work involves assisting hospitals and healthcare organizations to develop methods to improve patient care and reduce costs with a focus on frontline staff engagement. He has served as a consultant for organizations in a variety of sectors on topics such as organizational change, innovation, new work systems, new roles for unions, and strategies for keeping American jobs. Dr. Marie Rudden is a practicing psychiatrist, psychoanalyst, and researcher who has conducted research on effective leadership strategies in the face of work-group impasses. She has been chair of the American Psychoanalytic Association' s Committee for Psychoanalysis in the Community, applying the psychoanalytic study of group experience to issues facing communities, and of the Task Force on Income Inequality, studying the impact of class structures on mental health and mental health treatment.
Status: Indent title, imported to order
ISBN-13: 9781523091874
Published: 9 Nov 2020
Published In: United States
Imprint: Berrett-Koehler Publishers
Publisher: Berrett-Koehler Publishers
Format: Paperback
Height: 229mm
Width: 152mm
Pages: 192

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