The Conflict Resolution Toolbox (2nd Edition)

Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

The Conflict Resolution Toolbox (2nd Edition)
Christopher W Moore, Gary T Furlong
RRP:
NZ$ 123.99
Our Price:
NZ$ 105.39
Hardback
h243 x 153mm - 272pg
28 Aug 2020 US
International import eta 10-30 days
9781119717584
Out Of Stock
Currently no stock in-store, stock is sourced to your order
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Updated with new chapters (based on reader and colleague feedback), a new foreword, and a new introduction, the remaining chapters will also be updated as needed to be more ' current' (updated examples, stories, case studies, etc. ).
GARY T. FURLONG, C. MED. , LL. M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen' s University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.
Status: Active
ISBN-13: 9781119717584
Published: 28 Aug 2020
Published In: United States
Imprint: John Wiley & Sons
Publisher: John Wiley & Sons
Format: Hardback
Height: 243mm
Width: 153mm
Spine: 23mm
Weight: 448g
Pages: 272

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