Mediation and Dispute Resolution addresses contemporary challenges and new developments in mediation. It aims to provide you with the key tools needed as an ADR practitioner to develop your own style and practice. The book examines the impact of diversity and cultural difference in mediation, gender difference and its implications, and the process of managing high conflict. It also explores new areas of practice such as apology and reconciliation and conjoint mediation and therapy. With advice on how to manage the move into mediation from a previous professional career, the conflicts between practitioners' personal lives and their work are also discussed. Throughout, the book focusses on practical strategies and skills, using case examples in each chapter to highlight the application of theory. An invaluable resource for both experienced and novice mediators to build, consolidate and improve their practice, this book is a perfect complement to Whatling' s introductory guide Mediation Skills and Strategies.
Tony brings his customary wisdom and insight to a range of urgent issues, many of which are not widely written about, yet which pose increasing challenges for today' s dispute resolution practitioners. This is an essential read for professionals across all dispute contexts, wanting to enhance their practice. Timely, thought-provoking and illuminating. -- Andrew Sims, Independent Mediator, Consultant and Trainer This book offers reflections on mediation process and practice, revealing the author' s deep knowledge of theory and practice. It brilliantly addresses problems and issues which concern mediators. Each chapter delivers a short masterclass. It may challenge some mediators' ideas; it will certainly help them to hone their skills. -- Margot Moffitt LLB FMCA, Family Mediator and Director of Family Mediation North East This book is a timely reminder of what it means to be a mediator. Packed with practical examples, theoretical insights and historical perspectives; an excellent primer for the novice mediator and a welcome refresher for the experienced (and sometimes jaded!) practitioner. -- Marilyn Webster, Director, Prime Resolution Ltd.
Tony Whatling has over30 years' experience of mediation practice and has trained hundreds of mediators in family, community, health care complaints, victim offender and workplace mediation. Over a period of ten years he also trained some 1,500 Muslim family and community mediators throughout South East Asia, East Africa, Canada, USA, Europe and the Middle East, including Syria and Afghanistan. He has published widely on the subject of mediationand was a professional practice consultant to a number of mediation services. A founder member and elected governor of the College of Mediators and Professional Practice Standards committee, he continues to be involved as an honorary advisor.