Award Winning Customer Service

101 Ways to Guarantee Great Performance

Award Winning Customer Service
Renee Evenson
Our Price:
NZ$ 35.00
Paperback
h229 x 152mm - 252pg
13 Sep 2022 US
International import eta 7-19 days
9780814474549
Out Of Stock
Currently no stock in-store, stock is sourced to your order
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company' s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company' s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
. . ". her plan will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine . . ". the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book' s user-friendly format also makes it stand above other customer service reference books. . . Evenson peppers the book with quotes from actors to inspire performance, but it' s her plan that will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine . ". . her plan will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine . ". . the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book' s user-friendly format also makes it stand above other customer service reference books. . . Evenson peppers the book with quotes from actors to inspire performance, but it' s her plan that will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine ". . . the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book' s user-friendly format also makes it stand above other customer service reference books. . . Evenson peppers the book with quotes from actors to inspire performance, but it' s her plan that will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine ". . . her plan will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine . ,. "her plan will really get you and your team to perform. Four Stars -- Instant Classic" -- New Jersey CPA Magazine "Packed to the brim with quick tips, tools, and advice for problem-solving, the book offers instant answers on important topics. " -"CRM Magazine"
Renee Evenson is a small-business consultant specialising in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.
Status: Indent title, imported to order
ISBN-13: 9780814474549
Published: 13 Sep 2022
Published In: United States
Imprint: Amacom
Publisher: HarperCollins Focus
Format: Paperback
Height: 229mm
Width: 152mm
Pages: 252

In stock - for items in stock we aim to dispatch the next business day. For delivery in NZ allow 2-5 business days, with rural taking a wee bit longer.

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